Cancellation Policies

LOCATIONS

Our Goal at Oz Animal Hospital is to provide quality medical care for your pet in a timely manner. In order to do so we have had to implement an appointment cancellation policy. The policy enables us to better utilize available appointments for our patients in need of medical care.

In order to be respectful of the medical needs of all patients, our practice will be requiring Doctor Appointments and Surgical Appointment deposits. The following fees and deposits will go into effect immediately:

Existing and New Client Appointment Deposit Of $95 At The Time Of Making The Appointment. This deposit will be applied as a credit to the bill at time of service. It is forfeited if the appointment is canceled within 24 hours of the appointment date. It will be transferred if the appointment is rescheduled prior to 24 hours of the original appointment date. Appointments may only be rescheduled once to avoid forfeiture of the deposit.

Surgical Deposit Of $250 At The Time Of Making The Appointment. This deposit is applied as a credit to the bill at the time of service. It is forfeited if the appointment is canceled within 72 hours of the scheduled surgery drop-off time. It will be transferred if the surgery is rescheduled prior to 72 hours of the surgery date. Surgery may only be rescheduled once to avoid forfeiture of the deposit.

Ultrasound Deposit Of $100 At The Time Of Making The Appointment. This deposit is applied as a credit to the bill at the time of service. It is forfeited if the appointment is canceled within 24 hours of the scheduled ultrasound drop-off time. It will be transferred if the ultrasound is rescheduled prior to 24 hours of the ultrasound date. The ultrasound may only be rescheduled once to avoid the forfeiture of the deposit.

Boarding Deposit Of $100 At The Time Of Making The Appointment. This deposit is applied as a credit to the bill at the time of service. It is forfeited if the appointment is canceled within 24 hours of the scheduled drop-off time. It will be transferred if the appointment is rescheduled prior to 24 hours of the surgery date. Boarding may only be rescheduled once to avoid the forfeiture of the deposit.

Late Arrival Policy

Late Arrival Policy for Appointments. We understand that delays can happen, however, we must try to keep the veterinarian and other patients on time. If you arrive 15 minutes past your scheduled time, we will have to reschedule your appointment for another day and time.

We have two locations for your convenience!

Lincoln Park

620 W. Webster Ave.
Chicago, IL 60614

Phone: 773-327-5024 (Call or Text)
Fax: 773-348-9867
Email: lincolnpark@ozanimalhospital.com

Hours:
Mon: 8 AM – 6 PM
Tue: 8 AM – 6 PM
Wed: 8 AM – 6 PM
Thu: 8 AM – 6 PM
Fri: 8 AM – 6 PM
Sat: 9 AM – 3 PM
Sun: Closed

Rogers Park

7001 N. Glenwood Ave.
Chicago, IL 60626

Phone: 773-327-5024 (Call or Text)
Fax: 312-873-4451
Email: rogerspark@ozanimalhospital.com

Hours:
Mon: 8 AM – 6 PM
Tue: 8 AM – 6 PM
Wed: 8 AM – 6 PM
Thu: Closed
Fri: 8 AM – 6 PM
Sat: 9 AM – 3 PM
Sun: Closed

We look forward to seeing you soon!

Request an appointment online by clicking the button below.