Payment Options

Payment Options
Payment is expected when services are rendered. In order to focus on our patients’ needs, customer service and minimizing costs, we do not bill.We accept debit cards, credit cards (Visa, Mastercard, American Express and Discover) checks, and cash. All cards must be signed by the owner of the card.

When unexpected illness strikes a pet, unexpected expense strikes as well. Oz Animal Hospital understands this and is able to make some special arrangements through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments. You can either apply at our hospital, where we’ll call in your application over the phone for immediate approval, or apply yourself online at
Highlights of the CareCredit program:
- Low Monthly Payments (3% of the Total Balance)
- Interest-Free For 6 Months
- Determine Approval in a Few Minutes
- No Annual Fee

We also accept Scratchpay! Scratchpay offers simple transparent payment plans for medical financing with no prepayment penalty. Scratchpay is not a credit card and checking your plan option will not affect your credit score. Additionally, there are no hidden fees, deferred interest, or surprises.
Pet Insurance
Over 1 million pets in North America are insured, according to the North American Pet Health Insurance Association. Almost every pet insurance plan will cover accidents, illnesses, and preventive care. You can shop around to find a plan that suits your needs!
Like human health insurance, pet insurance plans will vary on deductibles, premiums, copayments, and coverage networks. However, unlike your health insurance, you will typically pay your veterinarian in full at the time of your visit and file a claim afterward for reimbursement. We are happy to assist you in filing claims – just let one of our Client Care Coordinators know if you need help!
Choosing the right pet insurance provider and policy can be a daunting (and sometimes confusing) task. Below are links to the top 3 insurance companies we recommend to our clients.


Medical insurance is a key part of responsible pet ownership, helping you budget for unexpected illnesses or injuries. We accept direct payments from Trupanion at checkout but are happy to work with any provider. If your pet isn’t insured, we recommend exploring your options. Feel free to ask us about pet insurance during your next visit.

Nationwide Pet Insurance offers comprehensive medical protection for your pets, covering accidents and illnesses to ensure they’re always cared for. With mobile claims, you can quickly and easily receive payouts, making the process hassle-free. As the provider of the broadest coverage available, Nationwide ensures your pet is protected when it matters most. Plus, with plans starting at just $35 a month, peace of mind is both accessible and affordable.

The AAHA Pet Health Insurance Program — the preferred pet insurance provider of the American Animal Hospital Association — empowers pet parents to make sure that sick and injured pets get the best treatment available.

Cancellation Policy
Our goal at Oz Animal Hospital is to provide quality medical care for your pet in a timely manner. In order to do so we have had to implement an appointment cancellation policy. The policy enables us to better utilize available appointments for our patients in need of medical care.
In order to be respectful of the medical needs of all patients, our practice will be requiring Doctor Appointments and Surgical Appointment deposits. The following fees and deposits will go into effect immediately:
New Client Appointment Deposit Of $101.50 At The Time Of Making The Appointment. This deposit will be applied as a credit to the bill at time of service. It is forfeited if the appointment is canceled within 24 hours of the appointment date. It will be transferred if the appointment is rescheduled prior to 24 hours of the original appointment date. Appointments may only be rescheduled once to avoid forfeiture of the deposit.
Surgical Deposit Of $100 At The Time Of Making The Appointment. This deposit is applied as a credit to the bill at the time of service. It is forfeited if the appointment is canceled within 72 hours of the scheduled surgery drop-off time. It will be transferred if the surgery is rescheduled prior to 72 hours of the surgery date. Surgery may only be rescheduled once to avoid forfeiture of the deposit.
Ultrasound Deposit Of $100 At The Time Of Making The Appointment. This deposit is applied as a credit to the bill at the time of service. It is forfeited if the appointment is canceled within 24 hours of the scheduled ultrasound drop-off time. It will be transferred if the ultrasound is rescheduled prior to 24 hours of the ultrasound date. The ultrasound may only be rescheduled once to avoid the forfeiture of the deposit.
Boarding Deposit Of $100 At The Time Of Making The Appointment. This deposit is applied as a credit to the bill at the time of service. It is forfeited if it is cancelled within 24 hours of the scheduled drop-off time. It will be transferred if the boarding stay is rescheduled prior to 24 hours of the drop-off time . Boarding may only be rescheduled once to avoid the forfeiture of the deposit.
Late Arrival Policy
Late Arrival Policy for Appointments. We understand that delays can happen, however, we must try to keep the veterinarian and other patients on time. If you arrive 15 minutes past your scheduled time, we will have to reschedule your appointment for another day and time.