In order to be respectful of the medical needs of all patients, our practice will be requiring Doctor Appointments and Surgical Appointment deposits. The following fees and deposits will go into effect immediately:

New Client Appointment Deposit Of $108 At The Time Of Making The Appointment. This deposit will be applied as a credit to the bill at time of service. It is forfeited if the appointment is canceled within 24 hours of the appointment date. It will be transferred if the appointment is rescheduled prior to 24 hours of the original appointment date. Appointments may only be rescheduled once to avoid forfeiture of the deposit.

Surgical Deposit Of $100 At The Time Of Making The Appointment. This deposit is applied as a credit to the bill at the time of service. It is forfeited if the appointment is canceled within 72 hours of the scheduled surgery drop-off time. It will be transferred if the surgery is rescheduled prior to 72 hours of the surgery date. Surgery may only be rescheduled once to avoid forfeiture of the deposit.

Ultrasound Deposit Of $100 At The Time Of Making The Appointment. This deposit is applied as a credit to the bill at the time of service. It is forfeited if the appointment is canceled within 24 hours of the scheduled ultrasound drop-off time. It will be transferred if the ultrasound is rescheduled prior to 24 hours of the ultrasound date. The ultrasound may only be rescheduled once to avoid the forfeiture of the deposit.

Boarding Deposit Of $100 At The Time Of Making The Appointment. This deposit is applied as a credit to the bill at the time of service. It is forfeited if it is cancelled within 24 hours of the scheduled drop-off time. It will be transferred if the boarding stay is rescheduled prior to 24 hours of the drop-off time . Boarding may only be rescheduled once to avoid the forfeiture of the deposit.

Repeat Cancellation Policy:

We kindly ask that clients provide at least 24 hours’ notice if an appointment needs to be canceled or rescheduled. This allows us to offer that time to other pets in need of care. After two cancellations made with less than 24 hours’ notice, a deposit will be required for future appointments. The deposit will equal the cost of your pet’s examination fee and will be applied to that fee at the end of your visit.

Late Arrival Policy:

Late Arrival Policy for Appointments. We understand that delays can happen, however, we must try to keep the veterinarian and other patients on time. If you arrive 15 minutes past your scheduled time, we will have to reschedule your appointment for another day and time.